Made to Order
We know that shopping confidently online can be tricky if you are not sure about sizing.
If you are unsure, we offer a no obligation, free online service to guide and advise you on fit and any other questions you may have. Visit our ONLINE SERVICE page to set up an online appointment with us.
Alternatively we have created a short video showing you how to measure yourself at home for our blazers and how to use your body measurements to choose the best blazer size for you using our measurement and sizing charts.
No. We love helping our customers to get the best fit possible and we are passionate about making sure that are confident with your purchase. That is why we are happy to offer a no obligation, video call to guide you through the process. Just visit our ONLINE SERVICE page to make an appointment.
Made to Order Blazers
Approximately 5-6 weeks from the date of placing your order.
Made to Order Trousers, Jackets and Tops
Approximately 2-3 weeks from the date of placing your order.
We believe in creating something different for our customers. Something that they cannot get anywhere else. We just don't do cookie cutter fashion, producing in mass quantities at risk of compromising craftsmanship and quality. Our goal is create wardrobe heroes that you will love and be confident in the knowledge that they are a great investment because they will be with you for years to come.
As a brand supporting slow fashion and sustainability we mainly make to order and in limited quantities. Our focus is on doing a few things but doing them well, with a whole lot of passion thrown in. We do not compromise on quality. We create wardrobe investment pieces. That is why we are passionate about offering high quality pieces that last season after season at a price that is reflective of the materials, time and skills that go into making them. We also do not slap on a massive price mark up on our pieces because we sell directly to you, our lovely customers.
We have a set of values we live buy which guide the way we work.
We don't believe in mass production, making for the sake of making in the hope of trying to sell later at a discount. This just wastes precious resources.
We carefully source our fabrics from Italy and the UK. All our fabrics are end of stock or no longer in production which means we do not buy massive quantities and often only have enough fabric to make a few blazers or trousers from each. This is what makes our blazers special. All our blazers are limited edition or one of a kind. By purchasing one of our blazers you will be buying a piece you can love for life because it is made with passion, with a focus on quality, craftsmanship and the knowledge that you will be one of the few to own one.
Being a small and independent brand with a passion for doing a few things and doing them well, we manufacture on a made to order basis or in very limited quantities. Because of that, the cost for us to manufacture and procure materials is higher. We prefer to buy and make what we need which means we pay a surcharge, but that ensures we do not overproduce and waste resources unnecessarily. We use high quality and more expensive ex-designer end of run materials to deliver products which we know you will love and which will bring you joy for a very long time. You know that by buying one of our pieces you are buying well and buying to last.
We work with highly skilled European ateliers who have extensive experience and skills that we value and are prepared to pay a higher manufacturing price to. That way we ensure we can secure the quality we are so passionate about, whilst you can be confident that your garment was made ethically.
We do not work with wholesalers which means we do not put on a massive price hike on our garments and in turn are able to pass on any savings we make to our customers.
Our pricing is reflective of a small independent brand, passionate about producing high quality garments sustainably, and that cannot be done on the cheap.
Our blazers are individually manufactured by a specialist and highly skilled, tailoring atelier based in Czech Republic using a combination of classic tailoring skills and state of the art technology to deliver exceptionally high-quality garments.
Our trousers are made in an ethical and sustainability focused manufacturing studio in East London, Stratford with a wealth of experience in creating beautifully made garments with passion which they share with us!
Our environmentally friendly, organic tshirts are ethically made in India and digitally printed in the UK.
We charge your card upfront to secure your order and to avoid any future interruptions related to card expiration or replacement.
We gladly accept most major payment options including Visa, Mastercard, American Express and PayPal.
We are pleased to offer free DHL shipping and returns to our UK customers.
For our international customers we offer 2-3 day express delivery at competitive prices with shipping costs being automatically calculated at checkout.
Unfortunately, we cannot ship to P.O. Box addresses.
We use DHL Express Next Day Delivery for UK customers and DHL Express International with 2-3 day delivery for overseas customers.
We make sure to offset our courier carbon emissions to help keep our environmental footprint small.
Returns and Refunds
On the rare occasion that something is not quite right, please do not hesitate to contact us and we would be happy to provide you with a refund. Please refer to our Returns and Refund Policy.
For blazers which have been monogrammed we are unable to accept returns. However, we make every effort to ensure that you are happy with your purchases making sure that fit, quality of fabrics and craftmanship of our products are of the highest quality and meet your expectations. We also offer a no obligation, online consultation service to answer questions you may have on fit or our products prior to placing your order.
Yes, if the item has not been personalised i.e monogrammed or adjusted to your specific sleeve and blazer length measurements.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at firstname.lastname@example.org directly and we’ll take you through the process.
You have 14 days from the receipt of your order to return the items to Bozena Jankowska Ltd, provided the item is not personalised, is in its original state, with tags attached and unworn.
If possible, please make sure all returned items are securely packed in the original packaging or equivalent to ensure the necessary protection when in transit.
Items that are returned to us remain your responsibility until consigned to our courier service or, if you are an overseas customer, your designated returns courier service. If a purchase is returned outside of our free returns service, the item(s) remains your responsibility and a refund will not be given until we have received the item(s). We recommend that you send your returns using a tracked and signed for service and that you retain proof of postage.
All refunds will be credited to your original method of payment once the item(s) have been received and deemed new, unused, or undamaged.
Customers in United Kingdom
If you live in the United Kingdom we are pleased to you offer free shipping for returns.
If you live in the European Union, US, Middle East, Asia and Australia, currently we are unable to offer free shipping on returns and would advise you to send the item(s) back via your preferred tracked mailing service.
You can read more about our Refunds and Returns Policy here.
Privacy and Data Protection
Your security is very important to us. We use Shopify Payments ensuring that all credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates (the same level security as banks) to keep order details.
Your privacy is very important to us and we dislike receiving spam as much as the next person! We will not sell or share your information with anyone else unless required to do so by law and/or fraud protection purposes. By signing up to our mailing list you agree to receive our weekly newsletter – Cut of the Cloth - which contains the latest developments, product launches and behind the scenes action as well as a carefully curated collection of articles, videos and podcasts to inspire and inform.